Who to ask
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Your supervisor, first
A shift, a device, a record that looks wrong, or a traveller in front of you now. Your district supervisor or point-of-entry focal person can act immediately.
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The National Administrator
Anything about accounts: a new one, a locked one, a change of posting, or closing the account of somebody who has left. Your supervisor knows how to reach them.
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The Ministry of Health
For everything else. These are the Ministry’s published public contacts, not a technical desk for this service.
- Toll-free 0800-100-066
- helpdesk.health.go.ug
- Plot 6, Lourdel Road, Nakasero · P.O. Box 7272, Kampala
Report these the same day
A report that turns out to be nothing costs somebody ten minutes. The other way round costs a great deal more.
- A lost or stolen device, especially one holding screenings that had not been sent.
- Any sign somebody else has used your account, including sign-in attempts you did not make.
- Information seen by somebody who should not have seen it.
- A record that is wrong in a way that could affect a person’s care.
What to say
You do not need to know what anything is called. Four things are enough:
- Where you are — which point of entry, and whether you are on the app or in a browser.
- What you were doing, in your own words.
- What happened instead — the message on the screen, word for word. A photograph is fine if it does not show a traveller’s details.
- When it started, and whether it happens every time.
Nobody supporting this service will ask for it, and nobody needs it to help you. A request for your password is a warning sign, however official it looks.